Terms of Sale
The Mead Johnson Nutrition Flagship Store is intended for use by individual consumers who wish to have Mead Johnson Nutrition products delivered directly to a home, work or alternate destination within Malaysia. For retail orders, please contact your sales representative or call Mead Johnson Customer Service (1-800-88-3585).
All products ordered through the Mead Johnson Nutrition Flagship Store will be delivered according to the terms and conditions set out below. By submitting an order, the customer will be deemed to have irrevocably accepted these terms and conditions, notwithstanding any additional or different terms, conditions or instructions.
Prices quoted are subject to change without notice. Taxes will be charged as applicable. Additional surcharges may be applied for expedited delivery.
Mead Johnson Nutrition Flagship Store may offer promotional discounts at various times. Any promotional offers are only valid as expressly communicated in the promotional offer details.
Mead Johnson Nutrition Flagship Store accepts MasterCard and Visa for all orders. We also accept Online Banking payment through FPX. Charges, including any applicable taxes and shipping, will be applied to the credit card or online banking at the time the order is placed.
Mead Johnson Nutrition Flagship Store orders are delivered using courier (Skynet). All orders over RM200* qualify for free delivery and normally arrive in 4-6 business days. *Offer valid after all discounts have been applied. Expedited (express) delivery with expected delivery in 1-2 business days is not currently available.
Orders can be delivered to locations within Malaysia.
Exchange and Returns
Exchanges are allowed if product delivered is incorrect or damaged. We do not accept returns of products.
Request for exchange for products purchased through Mead Johnson Nutrition Flagship Store must be made by emailing to MJNFlagshipStoreMY@rb.com. Exchanges will only be accepted for full, unopened box or cans, with at least 6 months of expiry date remaining.
Requests to exchange a product must be pre-authorized before the product is returned to ensure exchange is applied correctly. Any promotional offers that were valid at the time of an order may be deducted from the credit amount. The customer is responsible for delivery charges to return product to Mead Johnson Nutrition Flagship Store.
Mead Johnson Nutrition products that were purchased from a retail store cannot be exchanged through Mead Johnson Nutrition Flagship Store.
Processing of Orders
Mead Johnson Nutrition Flagship Store orders are processed immediately. Changes cannot be made once the order is submitted and an order confirmation number is received.
Orders are delivered Monday - Saturday except for Public Holidays