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Return Policy

We do not accept returns of products. All products are non-refundable.

Exchanges are allowed within 3 working days after the item is received if product delivered is incorrect or damaged. 

Request for exchange for products purchased through Mead Johnson Nutrition Flagship Store must be made by emailing to We will reply you within 1 working day; or you may contact us at 1800-88-3585 during working hours. Requests to exchange a product must be pre-authorized before the product is returned. Exchanges will only be accepted for full, unopened box or cans, with at least 6 months of expiry date remaining. 

Mead Johnson Nutrition products that were purchased from a retail store cannot be exchanged through Mead Johnson Nutrition Flagship Store.

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