Help & FAQs

Here you'll find helpful advice and answers to most common questions.

Ordering & Delivery

All products available on Mead Johnson Nutrition Flagship Store has a minimum 6 months expiration date.

For fuss-free payment, we accept Visa/MasterCard Credit Card, Debit Card and Online Banking (eg. M2U, CIMB Clicks) via a secure iPay88 Payment Gateway.

Orders will only be confirmed upon completion of payment.

We are unable to amend or cancel orders made after it is placed.

Please double check your order details before confirming the order.

All orders are processed and dispatched within 1 to 2 working days upon confirmation of order.

Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays.

Free standard delivery for all orders.   

Delivery Timelines:  

Your item(s) will be dispatched to the courier company within 2 business days of your order.  

Peninsular Malaysia:

Your item(s) are expected to be delivered within 4-6 business days of your order.  

East Malaysia:

Your item(s) are expected to be delivered within 6-8 business days of your order.  

Depending on the number of items ordered, your order may arrive in multiple boxes. Although we work closely with our delivery partners to ensure that all of your order is delivered at one time, in some cases (with high volume orders) your order may also be delivered in multiple shipments. 

We do not deliver internationally. For further assistance, please email HelpMJNStore@rb.com.

Review the list of items you have selected to purchase and click on “CONFIRM ORDER” to submit your order.

You will be led to a secure payment gateway (iPay88) payment page to make payment.

Order confirmation and payment receipt emails will be sent to your inbox after the order has been successfully placed.

By creating an account, you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

Click on the “LOGIN” link on the top-right hand corner of the website to sign up as a customer, and fill in the required fields with the relevant information to register an account with us.

If you already have a registered account, please log in with your email address and password.

Click on a category of choice from the top selection bar. 
Click on the product, select your desired product and quantity and click on “ADD TO CART”

If you wish to proceed to make payment, click on your shopping cart and select “CHECKOUT” on the top right hand corner of the website.

To review or make amendments to the list of selected items in your shopping cart, click on “VIEW CART”.

To utilise Discount Code, enter your discount code at the payment page when you checkout. 

Exchange & Return Policy

We do not accept returns of products. All products are non-refundable.

Exchanges are allowed within 3 working days after the item is received if product delivered is incorrect or damaged.

Request for exchange for products purchased through Mead Johnson Nutrition Flagship Store must be made by emailing to HelpMJNStore@rb.com. We will reply you within 1 working day; or you may contact us at 1800-88-3585 during working hours. Requests to exchange a product must be pre-authorized before the product is returned. Exchanges will only be accepted for full, unopened box or cans, with at least 6 months of expiry date remaining.

Mead Johnson Nutrition products that were purchased from a retail store cannot be exchanged through Mead Johnson Nutrition Flagship Store.