Privacy Policy

Privacy Policy

Mead Johnson Nutrition (Malaysia) Sdn Bhd (“MJN MY”) Online Store (“MJN MY Website”)

Effective Date: 01 January 2018


Purpose of This Privacy Policy

Reckitt Benckiser Group, plc respects the privacy of its customers, including users of the MJN MY Website, and understands that information about you, your health, and your health care is sensitive. The personal information controller, MJN MY, will not sell or rent your personally identifiable information to third parties, except as provided in the Transfer of Control section of this Privacy Policy. Reckitt Benckiser Group, plc and its affiliates developed this Privacy Policy to provide information about our practices regarding the collection, use, and disclosure of information that you may provide. Please read this Privacy Policy before submitting your personally identifiable information to the MJN MY Website. By submitting your personally identifiable information to the website, you acknowledge that you understand and agree to the terms of the Privacy Policy. For the purposes of this Privacy Policy, the term “personally identifiable information” shall mean information about an individual that, directly or indirectly, identifies that individual.  Examples of personally identifiable information include, but are not limited to:

  • Name
  • Address
  • Date of birth
  • Account number (e.g., bank account, credit card)
  • Biometric information (e.g., fingerprint)


Information Voluntarily Provided by Website Users

While you can visit most of the MJN MY Website without providing us with any personal identifiable information, in order to access some sections of the MJN MY Website or when you wish to communicate with us and require a response, the MJN MY Website will capture some contact information. This information includes your name, address, and contact information. We require your information so we may respond to your questions or communicate with you, in accordance with and to the fullest extent as allowed by law.

We will let you know how we will use such information (example marketing purposes) before we collect it from you and only with your permission (obtained via form, chat, email, social media pages and/or telephone call) will use it for the same.

If you do not want to us to use this information to make further contact with you beyond fulfilling your requests, or if you provide your consent but later on change your mind and decide to withdraw consent, please let us know by contacting us thorough the email address

Some of the content (articles, tools, features etc.) on the MJN MY Website is accessible only and upon sharing your name, address, and contact information. It is your discretion to provide such information but not sharing this information will limit your access to such content.

Update, Correction, Sharing and Retention of Personally Identifiable Information

If you consent to our use of your personally identifiable information for marketing purposes, you have the right to withdraw such consent at any time. You can update your marketing options via opt-out instructions at the bottom of any email from us.  Alternatively, you may update or correct your personally identifiable information or opt-out from our mailings and other services that you may have previously requested, by contacting us through the email address

It is only with your consent that any personally identifiable information from you such as your name, email address, etc. can be used for marketing purposes. Such data will be transferred to third party(ies) operating the MJN MY Website and the collected database, who may be located outside of Malaysia. We ensure that personally identifiable information is processed by any such third party(ies) in accordance with Malaysia law.

We will retain your information only for as long as necessary for the declared purposes for which we collected them, as well as for the establishment, exercise or defense of legal claims, for other legitimate purposes, or as provided by law.

Use and Disclosure of Non-Personally Identifiable Information

Non-personally identifiable information refers to questions, comments, ideas, or suggestions within our website or our social media pages. Such information will not be treated as confidential.

Reckitt Benckiser Group, plc and/or its affiliates will be free to use such information for any internal marketing, internal research, or customer service purposes at its sole discretion. By providing such information to Reckitt Benckiser Group, plc and its affiliates, you understand that Reckitt Benckiser Group, plc and/or its affiliates, including MJN MY have no obligation to you whatsoever regarding that information or any relationship has been created between Reckitt Benckiser Group, plc and/or its affiliates, including MJN MY and you as result of the provision of such information.

Use of Cookies

We store some information on your computer using a technique your browser supports called "cookies." The cookies are used for a variety of purposes, including but not limited to helping us better understand your content needs which in some cases help us tailor content to your interests or help us avoid asking for the same information when you revisit our websites.  

Web Beacons

A Web beacon is a clear GIF (Graphics Interchange Format) image or pixel tag that companies place on their Websites to allow an Internet advertising or audience measurement companies to help them analyze their advertising campaigns and general usage patterns of visitors to their Websites. MJN MY Website uses Web beacons on some of its Websites. Subject to the Transfer of Control described below, MJN MY Website will not sell or rent your personally identifiable information.

Web Server Logging and IP Addresses

With or without cookies, our websites keep track of usage data, such as the source address that a page request is coming from (i.e., your IP address, domain name), date and time of the page request, the referring website (if any), and other parameters in the URL (e.g., search criteria). We use this data to better understand website usage on the whole and to determine which areas of our websites users prefer (e.g., based on the number of visits to those areas). This information is stored in log files and is used by Reckitt Benckiser Group, plc and its affiliates for statistical reporting. We confirm, we are unable to identify any individual through any such information whether it is looked at individually or in an aggregated manner.


We take reasonable precautions to maintain the protection of personally identifiable information collected through our websites and used in accordance with this Privacy Policy. In addition to technical safeguards, we also use physical controls and procedures to safeguard your personally identifiable information. However, we cannot guarantee that it is completely secure from people who might attempt to evade our security measures or intercept transmissions over the Internet. By providing your personally identifiable information, you are agreeing to accept our security measures as described above.

Transfer of Control

Circumstances may arise where we, pursuant to legitimate interests, decide to reorganize or divest part or all of our business or a line of our business, including our information databases and websites, through a sale, divestiture, merger, acquisition, or other means of transfer. In any such circumstance, personally identifiable information may be shared with, sold, transferred, rented, licensed or otherwise provided or made available by us or on our behalf to actual or potential parties to, and in connection with, the contemplated transaction (without your consent or any further notice to you). In such circumstances, we will seek written assurances that the personally identifiable information of our customers will be protected appropriately.

Regulatory Requirements

If you contact us regarding your experience with using any of our products, we may use the information you provide in submitting reports to the U.S. Food and Drug Administration, and as otherwise required of us by law or governmental audit. We may also use the information to contact your healthcare professional to follow up regarding an unexpected event involving the use of any one of our products. You understand that in order to comply with the law, MJN MY Website may not be permitted to comply with your request to amend or remove personally identifiable information that was provided to MJN MY Website by a healthcare professional or a consumer regarding an adverse event or reaction involving medicine, medical products or medical devices.

Law Enforcement

In rare situations, we may be required by court order or other legal or regulatory process, or as otherwise required by law to divulge personally identifiable information to law enforcement authorities, the courts, or regulatory authorities. Reckitt Benckiser Group, plc and its affiliates will cooperate in responding to such requests, in accordance with the regulatory or legal process, and will take appropriate measures to ensure that the requester understands the sensitive nature of any personally identifiable information they receive.

Privacy Policies Governing Linked Websites

As a convenience to our visitors, the MJN MY Website contain links to other Websites that may offer useful information. The Internet Privacy Statement described here does not apply to your use of those other Websites. Before using the linked Websites, please review their Internet privacy statements to understand how they use and protect personally identifiable information.

Changes in Our Privacy Policy

MJN MY may at any time revise this Privacy Policy by updating this posting. We will notify you prior to the changes becoming effective. 

Online Privacy for Children

We are committed to protecting the privacy of children. We do not intend to collect personally identifiable information from children under 18 years old. If a child has provided us with personally identifiable information, the parent or guardian of that child may contact us.


If you have any questions about this Privacy Policy or other aspects of privacy on our websites, please contact us:

Mead Johnson Nutrition (Malaysia) Sdn Bhd

Toll Free No. 1-800-88-3585